Love when my room & bed had been clean every day :-)Great location, fast, great and prompt services from the hotel staff.When our team was coming back to KL (we last visited in May 2017) I insisted that we come back to the Pullman based on the experience last time. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Siti Mastura H, Thank you for sharing your thoughts with us.
We want to make sure those missteps are erased for our future guests. - Great locations. From Cantonese dim sum and the freshest sashimi to casual international cuisine and cool poolside cocktails, Pullman satisfies cravings. Highlighting a new concept lobby, Deluxe rooms and suites, Club Lounge, Sedap restaurant and specialty Red Chinese restaurant and conference venues, as well as complimentary shuttle bus services within KLCC.Set in the heart of vibrant capital KL city centre, Pullman KLCC offers guests the best of the city's attractions, entertainment and business hub. At Pullman KLCC we offer inspired serviced residences and well-appointed guest rooms, which are equipped with the latest in-room technology and designed with the contemporary comfort of home in mind. The bar serves a wide selection of beverages including Happy Hours for wines, beer, cocktails or juices.Great and spacious room, got a complimentary cake for my son's birthday.
There are also 4 exclusive private rooms. and rooms I am happy to hear that you enjoyed location and the genuine hospitality of the hotel. Overall, the staff provided the service as best as they could. We, however, will indeed take note about your breakfast service to ensure we improve in the future. Below are our feedback and comments: We're so glad that you chose to stay at The Pullman KLCC. We look forward to sharing another amazing experience with you soon! Professional and friendly balanced to make your visit comfortable and trouble free. Warm regards, Devi Chandrasegaran Guest Experience SpecilaistDear Mubarak, Thank you for your review of your recent visit to The Pullman KLCC. Can't think of any better experience than what we had especially during this time, it was indeed a perfect stay.A strange Accor experience as COVID 19 lock down easesI decided to spend the weekend in KL with my family as the lock down eased. Hotel location is strategic. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Sharon, Thank you for your review of your recent visit to The Pullman KLCC. 5 mins walk to Pavilion, where you can find lots of restaurants...booked the apartment unit but the smell of the unit is uncomfortable.
The club lounge was also closed. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear John Edward D. Thank you for not only choosing to stay with us, but also for trusting us to create a wonderful experience for you especially during this period. We value the feedback of all our guests and I do hope we have another opportunity to show you that your recent less than perfect experience is not a reflection of our brand standards. We are truly happy to read that you enjoyed every aspect of your stay including the service that our team provided. So, i was not able to enjoy this facility. Warm regards, Devi Chandrasegaran Guest Experience Specialist Dear Samuel S., We appreciate the outstanding review. We strive to make all of our guests feel welcome and relaxed during their time with us. Hearing our guests' feedback are extremely important to us. Warm regards, Devi Chandrasegaran Guest Experience SpecialistDear Sely O, Thanks for sharing your feedback with us.
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